Dialer / CRM

Predictive Dialer

The predictive dialer we use is the base of our Customer Interaction Center which gives us an innovative pre-integrated application suite and multimedia ACD capability to manage phone calls, faxes, e-mails and Web interactions sitting on one platform.


ACD with universal queuing
Screen pop
PBX based call processing
Outbound campaign management
Campaign management and work scheduling
Telemarketing Regulatory Compliance options
Inbound / Outbound blending
Extensive supervisory tools
Multi-site routing
Recording, scoring and quality monitoring
Supervision and system monitoring
Complete workforce management
Customer self-service and eService automation
Speech recognition


Our in house development team has developed a dynamic and versatile Web based CRM Application to maintain our Customer Interaction Center's daily activities.

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