We have invested in technology infrastructure that uses state-of-the-art equipment from leading providers like Nortel, Cisco, Interactive Intelligence and IBM. Redundancy, fail over and load balancing features of this equipment enable us to achieve 99.99% reliability. Compliance to open standards architecture and expansion features enables seamless expansion of existing facilities without interruption to existing operations. We also use a state-of-the-art predictive dialer that handles all outbound calls, resulting in dialing productivity and increased efficiency.
Whatever channels of communication the customer chooses, they expect a high quality of personalized service and continuity between interactions. Necta invests in the most reliable of advanced technologies to manage all types of customer contacts while guaranteeing a consistent quality of service over all media.


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